Step 1: 24 Hour Emergency Contact 

The restoration process begins when you call us. SERVPRO of North Portland / West Hawthorne is available 24 hours a day, 7 days a week, 365 days a year for water emergencies, large or small. So when water is coming through the ceiling in your kitchen even at 9 PM on a Saturday, we know that you need us now, not the following business day. When you are dealing with water damage, immediate action is crucial to help slow the spread of damage and limit the threat of mold or microbial growth. Even a delay of a few hours can greatly increase the severity of the water damage and the repairs needed to make your house a home again. 

We Answer the Phone Ready to Help
Call Today - (503) 907-1161

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of North East Portland has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment